Foreword by Kent Fillmore

Introduction by Guy Kawasaki




Chapter 1.
Telegraph Hill
Lillie's Message • Uncle Ralph • Clear as Mud • Ideal Toy

Buena Vista Café

Chapter 2.
Hyde & Beach
Cable Car • Kent Aka Sugar Daddy • Sacramento at Polk • Texas Charmer

Chapter 3.
A Case for One Good Idea
Steve Case • A Really Good Idea • One Really Good Idea's All

Chapter 4.
Vienna Gang Grabs Kent
Kent Crowned "Sugar Daddy" • Sugar Daddy's Put to Work

Chapter 5.
Russian Hill
Macondray • Ina Coolbrith • Jack London• Kent Puts Out the Call • Sugar Daddy Can be Tough

Chapter 6.
Life at the Forum
Forums • Hosting the Party • Snacking and Chatting • Meet Me at the Forum • Managing Online Talent

Chapter 7.
How we Got the Files
The Problem. • The Solution • Force to Be Reckoned With

Chapter 8.
Abortion Issue at AOL
The Abominable Screen • Nerdie Programmer Babble • The Experiment • Women Come Aboard AOL

Chapter 9.
You've Got Mail
Cyrus Teaches a Lesson • Charlie51's Life Crisis • Will You Marry Me? • Saving Frankie • The Key to Handling E-mail • E-mail from Hell • I've Come to the End of My Rope • The Tyranny of E-mail

Chapter 10.
The Tennis Match • Awakened Eye • Digital Media Reality Lab • Center for East West Studies • TalkBack Live

Chapter 11.
Information Entrepreneur
Gold • Mining Analogy • City as Metaphor • Raw Data into Information • Here Comes the Information Entrepreneur • Information Entrepreneuring • They're Making More and More of It

Chapter 12.
Community in a Word
Home • Airport Terminal • A Fuller Explanation • Arcosanti, Rooted in Place • Cascadia Today and Tomorrow • Survival Through Design • Organizing Principle at Work • Overwhelming Need • Critical Mass • Newbies • Changing Times • A Ray of Hope for Education • More than a Collection of Clubs

Chapter 13.
Day of Rest • Bad Thing • Help from AOL Management? • Help from Sugar Daddy? • Handsome Couple • Exhilarating Ride • Indomitable Mulligan Brothers • Help from Jack? • Star Roving • Unfolding Plan • Wanted: Fun Loving Girl • Only Minutes to Deadline

Chapter 14.
The Brass Ring
Forum as Profit Centers • Great Expectations • Bye-bye AFL George

Chapter 15.
Future World
Fairy Tale • Falling Rock Ahead • Love's Labor Lost • You Can't Get There From Here • Wireless to the Rescue? • Conglomerates Birthing • "It's Getting Kind of Clogged . . . ." • AOL Sitting on the Side Lines? • Dangerous Curve Ahead • Keep Out! • Power, It's Shifting 

Chapter 16.
It's Out There • Grounding • The Work Space • Staying Strong • Bottoms Up • Good Tastes • Adventures in Computing • Making Friends • All the World's a Stage? • Working for What? • People Who Can Be Trusted • Extraordinary People • Evangelists • Adventurers • Staying in Touch

Chapter 17.
Wither AOL?
The Hard Part • Growing Big by Staying Small • Who Will Lead Us?


Notes and Resources




About the Author

ISBN 0-9675411-0-7    © 1999

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